CANCELLATION POLICY
If you have to cancel your charter for whichever personal inconvenience, your deposit is non-refundable. You may gladly re-schedule. Rescheduling is only valid with 7-days notice. We are not held responsible for unavailable dates in regards to rescheduling and refunds are not valid under any circumstances.
If we cancel or change your dates due to weather conditions, mechanical failure or for other reasons beyond our control, we will re-book. We will not, however, reimburse travel, accommodation or other incidental expenses or consequential issues incurred by you. Refunds are only ever permitted when canceling your reservation due to a closed port announced by the Port Captian himself. Refunds, however, are not permitted when weather conditions are not "perfect and sunny". Partial refunds are not valid when charters asked to be cut short by you and/or any of your invited guests. If the vessel is not in the conditions you expected, you are entitled to refuse our services, however, before heading out of the marina. once having proceeded with your charter, you are no longer able to cancel and any form of refund policy will be invalid. In this situation, the client will lose their deposit payment. The client is no longer entitled to refuse the charter once out on the water and/or days after. Motion Sickness: We cannot be held responsible for trips cut short due to seasickness. Some of our guests have a high tolerance for motion and others feel ill even before getting on the boat. There are no refunds due to motion sickness. Lost Items: Client is responsible for his/hers and all guests personal items. We will not be held accountable for any lost items or items left on the yacht. However, we will do our best to recover items.
If you have to cancel your charter for whichever personal inconvenience, your deposit is non-refundable. You may gladly re-schedule. Rescheduling is only valid with 7-days notice. We are not held responsible for unavailable dates in regards to rescheduling and refunds are not valid under any circumstances.
If we cancel or change your dates due to weather conditions, mechanical failure or for other reasons beyond our control, we will re-book. We will not, however, reimburse travel, accommodation or other incidental expenses or consequential issues incurred by you. Refunds are only ever permitted when canceling your reservation due to a closed port announced by the Port Captian himself. Refunds, however, are not permitted when weather conditions are not "perfect and sunny". Partial refunds are not valid when charters asked to be cut short by you and/or any of your invited guests. If the vessel is not in the conditions you expected, you are entitled to refuse our services, however, before heading out of the marina. once having proceeded with your charter, you are no longer able to cancel and any form of refund policy will be invalid. In this situation, the client will lose their deposit payment. The client is no longer entitled to refuse the charter once out on the water and/or days after. Motion Sickness: We cannot be held responsible for trips cut short due to seasickness. Some of our guests have a high tolerance for motion and others feel ill even before getting on the boat. There are no refunds due to motion sickness. Lost Items: Client is responsible for his/hers and all guests personal items. We will not be held accountable for any lost items or items left on the yacht. However, we will do our best to recover items.
